When will surveys and pre-orders close?
We will allow backers to complete their surveys and add-on items through January 22, 2021. At that time, we will notify our manufacturer to produce the selected designs.
Last updated: December 27, 2020 15:36
How long does it take to produce the pins?
Production for the pins will begin on January 25, 2021 and we expect to receive them from the manufacturer within 30 days. If there are production delays, we will update the Kickstarter.
Last updated: December 27, 2020 15:43
What if my address changes before you ship?
You will receive a notice from BackerKit letting you know when we are preparing to lock down addresses for shipping. You should log in to this BackerKit to verify that your address is correct so that you will receive your items. At any time before addresses are locked, you may log in to this BackerKit and update your address. Once addresses are locked, you will not be able to make changes in BackerKit.
Last updated: December 27, 2020 15:42
How can I reach you if I have questions?
Please email [email protected]
Last updated: December 27, 2020 15:43
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.